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Privacy Policy

A Legal Disclaimer

Thames Group Services Ltd
Effective Date: 01/01/25

At Thames Group Services Ltd (“we”, “our”, “us”), your privacy is extremely important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our services.

 

1. Who We Are

Thames Group Services Ltd provides business debt solutions, company acquisition, and insolvency alternatives for directors and business owners across the UK.

 

Registered office:

London (WC2) Office

7 Bell Yard

London, UK

WC2A 2JR

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2. Information We Collect

We may collect and process the following personal data:

  • Contact details: name, phone number, email address, postal address.

  • Business details: company name, registration number, financial information.

  • Financial circumstances: debt levels, creditors, HMRC status, personal guarantees.

  • Communications: any correspondence with our consultants.

  • Website data: IP address, browser type, pages visited (via cookies or analytics).

 

3. How We Use Your Information

We use your information to:

  • Provide business debt support and consultancy services.

  • Communicate with you regarding enquiries, updates, and appointments.

  • Assess your situation and provide tailored solutions.

  • Comply with legal and regulatory obligations.

  • Improve our website, services, and client experience.

We will never sell your personal information to third parties.

 

4. Lawful Basis for Processing

We process your personal data under the following lawful bases:

  • Consent: where you have given clear consent for us to process your data.

  • Contract: where processing is necessary to provide our services.

  • Legal obligation: where processing is required by law or regulation.

  • Legitimate interests: to manage and improve our services.

 

5. Sharing Your Information

We may share your personal data with:

  • Professional partners, solicitors, or accountants where required for your case.

  • Regulatory bodies and authorities if legally required.

  • Trusted service providers (e.g., IT, hosting, CRM systems) under strict data protection agreements.

 

6. Data Retention

We will only retain your personal data for as long as necessary to provide our services, meet legal obligations, or resolve disputes. Generally, this is up to 6 years unless a longer retention period is required by law.

 

7. Your Rights

Under UK GDPR, you have the right to:

  • Access a copy of your personal data.

  • Request corrections to inaccurate information.

  • Request erasure of your data (subject to legal obligations).

  • Restrict or object to processing in certain circumstances.

  • Data portability (where applicable).

To exercise your rights, please contact us at: [Insert Contact Email].

 

8. Cookies & Website Tracking

Our website may use cookies or analytics tools to improve functionality and user experience. You can disable cookies through your browser settings at any time.

 

9. Data Security

We take appropriate technical and organisational measures to safeguard your data against unauthorised access, alteration, disclosure, or destruction.

 

10. Contact Us

If you have any questions about this Privacy Policy or how we process your personal data, please contact:

Data Protection Officer
Thames Group Services Ltd
Email: info@thamesgroup.co
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

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